Customer Care Intern - Data & Product Expert

Toucan Toco recrute !

À propos

Their Missions: Communicate clear and compelling insights at scale using Toucan’s built-in framework for storytelling.

They communicate contextualised and actionable insights to untrained business users, no matter their data literacy levels or device used, and without the need for training, coding or design skills, or hardware requirements.

From 4 associates to more than 115 collaborators in 5 years, they are self financed until 2019 thanks to more dans 140 key accounts such as Renault, Crédit Agricole, Elior, Icade, Nexity, Heineken, Marques Avenue, Euler Hermes, Vision Web,…

On the agenda :

  • A welcoming, healthy and caring culture
  • Values defined together including “each one teach one”: They are all in turn learner and teacher.
  • An exciting software product to create, install, market or sell
  • A fast-growing organization, where you grow fast!

Descriptif du poste

What if you were to make our existing customers our primary growth factor?

A Toucan application is a clever balance of design and data. Your mission is to protect this balance on production apps, by providing the necessary support to our customers & designers.

Our Technical Care Team is composed of 2 talented persons, and provide support for:

  • Our app administrator customers and Toucan application developers
  • Our in-house teams as product experts.

Most importantly, we anticipate and help produce the most powerful and scalable applications from the moment they are created in collaboration with the Onboarding and CSM teams!

MISSIONS & PROJECTS

Client Support - End User

  • You provide level 2 technical support for production applications and liaise with the R&D team on level 3 issues.
  • You handle data: within the framework of support, you solve your client's problems related to datas.
  • You make your life easier by transforming problems into scalable solutions, working hand in hand with our R&D team.

Application Designers' Support

  • You answer Technical & Data questions related to the design of Toucan Toco applications.
  • You coordinate the feedback & help prioritize it: centralization & categorization of needs.
  • You position yourself as an expert, and transfer Dataviz' best practices to the Toucan Toco Designers.

Monitoring the industrialization and scalability of our applications

  • You audit applications to ensure the best possible integration of Toucan Toco with the Client systems.
  • The product evolves extremely fast. You make sure that the customer always has access to the latest features and that his applications do not have any technical debt.

YOUR BENEFITS

  • Possibility to sign a CDI at the end of your internship with us !
  • You arrive at the right time to take your place in a Growing organization and have an impact
  • You integrate a team of software developers, designers, sales people and PMs.
  • You're autonomous, your initiative moves are greatly encouraged .
  • You set up a Must Have SaaS: Companies needs Analytics more than ever

ATMOSPHERE

  • An atmosphere Welcoming, Healthy and Simple.
  • Team collaboration is not a false promise but a reality
  • Internship : 800 to 1000€ net, tickets restaurants

Profil recherché

PROFILE

You have come from a data background/degree and have a strong interest for customer relations.

  • You are able to understand and navigate through technical topics without knowing all the details.
  • You know how to manage emergency situations and prioritize your actions.
  • You are an excellent communicator in both written and spoken French and English.
  • You have good organizational reflexes and your work method is resistant to the unexpected.
  • You have a good vision of business issues in a B2B context.

ATTITUDE

  • Pragmatic and resourceful, you're a “doer” = you do things, quick and well.
  • You are convinced of the impact that data presentation can have
  • Creative, curious and autonomous, you are ambitious and want to participate to a start-up growth
  • You want to progress in the contact of performing individuals
  • You use Digital Tools efficiently

Process de recrutement

THE ESSENTIALS

  • A personal success, that you are proud to present us in two lines in your mail. No cover letter.
  • By clicking on the big “Apply” button ‘Welcome to the jungle’

ABOUT US

Informations complémentaires

  • Type de contrat : Stage (5 mois)
  • Lieu : Paris, France (75017)
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 6 mois
  • Télétravail ponctuel autorisé
  • Salaire : entre 800€ et 1000€ / mois