Client Success Manager

Toucan Toco recrute !

À propos

Their mission : educate to transform raw and complex data in simple and attractive applications. They are creating the Data Storytelling category inside the Business Intelligence.

Their target : the business management of Marketing, Production, Finance, Human Resources or Commercial of large accounts.

From 4 associates to 110 collaborators in 6 years, they are self financed until 2019 thanks to more dans 100 key accounts such as Renault, Crédit Agricole, Elior, Icade, Nexity, EDF, GRDF, BNP Paribas, Heineken, Marques Avenue, Euler Hermes, BIC, SNCF...

Questions ? You want to meet them ? Come lunch and share their weekly Friday Talk. They will be pleased to discuss with you !

Descriptif du poste

What if you were in charge of our customer satisfaction and the sustainability of Toucan's projects for our customers ?

YOUR MISSIONS & PROJECTS

Your mission:
To spearhead the implementation of Toucan Toco at our customers and become a "must have tool ".

Day to day :

You are the customer's privileged interlocutor :

  • You interact with your clients on a regular basis to ensure a high level of satisfaction.
  • You build and develop an excellent long term relationship with your customers to allow a massive deployment within the accounts.
  • You support the customer in the industrialization process to integrate Toucan Toco into its data environment.

You are the lead player in customer retention :

  • You control the platform's usage rate and are the driving force behind proposals to boost usage.

You participate in the adoption and expansion of Toucan Toco :

  • You set adoption and business gain goals with our clients.
  • You are able to initiate / identify new business opportunities (upsell and renewal).

You have a central role at Toucan Toco and interact with different teams :

  • Project/Delivery who takes care of the onboarding of our customers on the platform.
  • Sales with whom you establish sales strategies on the accounts,
  • Product to which you communicate the user feedback that can benefit the product,
  • Care that solves technical problems encountered on the platforms (product bug, data update ...)

YOUR BENEFITS

  • You operate in a stimulating environment: your clients are major accounts, present in various sectors of activity (industry, automotive, cosmetics...) and in different professions (HR, CFO...).
  • You've come at the right time to take your place in a ** fast-growing organization**
  • You are very autonomous, your initiativeare greatly encouraged & supporte
  • You hold a essential place in the success of a SaaS and 'Enterprise' software.

CADRE

  • A Caring, Healthy and Simple Environment
  • Collaboration between teams is not a false promise but a reality.
  • Attractive package: Fixed & Variable Individual and Collective, Concrete mutual insurance company
  • The icing on the cake: Spotify Premium, Bike compensation and we'll let you choose your equipment to work in the best conditions!

Profil recherché

PROFILE

  • You have minimum 3 years experience in a similar position, managing Large enterprise clients
  • You are an excellent communicator and can adapt to a variety of people (C-level clients, technical teams, partners, etc.).
  • Diplomatic and pragmatic, you know how to manage a customer relationship, even in complex situations.
  • You know the SAAS Software B2B world
  • You speak fluent English,
  • If you speak Spanish or Italian it will be a great extra !

ATTITUDE

  • Pragmatic and resourceful, you're a “doer”
  • You show technological curiosity
  • Creative, curious and autonomous, you are ambitious and want to participate to a start-up growth
  • You want to progress in the contact of performing individuals

Process de recrutement

THE ESSENTIALS

  • A personal success, that you are proud to present us in two lines. No cover letter.
  • By clicking on the big “Apply” button ‘Welcome to the jungle’

NOS REFERENCES

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, France (75017)
  • Expérience : > 3 ans