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Technical Support Engineer

ToucanToco recrute !

À propos

ABOUT TOUCAN

At Toucan, we believe data should tell a story. Our mission is to make data accessible and impactful for everyone through intuitive and powerful data visualization tools. Join us in helping businesses transform their data into actionable insights!

WHY JOIN US?

  • Impactful Work: Help clients unlock the power of their data through cutting-edge data visualization tools.

  • Learning Opportunities: Gain hands-on experience with Toucan’s software, data integration, and client consulting.

  • Collaborative Environment: Join a diverse team of developers, designers, and business professionals who value teamwork and innovation.

  • Vibrant Culture: Enjoy a welcoming, inclusive atmosphere with regular team events and a focus on work-life balance.

  • Flexibility: Enjoy the freedom to work remotely or from our vibrant office space.

Descriptif du poste

As a Technical Support Engineer within our Product Specialists team, you will play a key role in:

  • Providing technical support for our trained app designers and administrators, helping them to always make the best possible use out of our fast-evolving product and transforming problems into scalable solutions, working hand in hand with our R&D team.

  • Supporting the delivery of high-quality data visualization projects and ensuring our clients achieve their business goals through data-driven insights.

Responsibilities

Client Application Designer Support

  • Level 2 Technical Support: Provide advanced support both in English and French for production applications, collaborating with the R&D team on level 3 issues when necessary.

  • Data Issue Resolution: Troubleshoot and resolve data-related issues within client environments, ensuring pragmatic and efficient solutions.

  • Scalable Solutions: Turn recurring problems into scalable, long-term fixes by working closely with the R&D team to improve product reliability and performance.

  • Technical & Data Assistance: Respond to questions from Application Designers regarding data integration and technical implementation in Toucan Toco.

  • Feedback Management: Centralize, categorize, and prioritize feedback to help improve the product and align it with user needs.

  • Expert Guidance: Act as a subject matter expert, sharing data visualization best practices and supporting designers in creating impactful applications.

  • Technical Vulgarization: Translate complex technical concepts into accessible language for non-technical stakeholders, ensuring shared understanding across teams.

Benefits

  • Join a Well-Established Company: Become part of a robust organization with nearly a decade of experience and a solid foundation for growth.

  • Work on Real Client Projects: Collaborate with cross-functional teams and make a tangible impact by contributing to meaningful, client-facing initiatives.

  • Autonomy and Ownership: Enjoy a high level of independence—your initiative, creativity, and ideas are not only welcomed but encouraged.

  • Build a Must-Have SaaS: Contribute to a platform that's essential in today’s data-driven world. Analytics is more critical than ever, and you’ll help deliver it where it matters most.

Profil recherché

Technical skills

  • Data Visualization Tools: You have hands-on experience with Toucan or other Business Intelligence platforms such as Power BI, Tableau, Qlik, Looker, or Excel.

  • Data Handling: You're comfortable working with datasets—cleaning, preprocessing, and transforming data. You have strong skills in at least one data preparation language like SQL, Pandas, or MongoDB.

  • Modern Data Stack: You’re familiar with modern data infrastructure, including cloud data warehouses like PostgreSQL, Google BigQuery, Snowflake, or Amazon Redshift, as well as ETL tools.

  • Web Technologies: You have a basic understanding of web technologies, including HTML, CSS, and JavaScript, and you're not afraid to dive in when needed.

Soft skills

  • Bilingual Fluency: Fluent in both English and French.

  • Communication & Pedagogy: Able to clearly explain complex data concepts to non-technical audiences, making insights accessible and actionable.

  • Customer-Oriented: Deeply focused on understanding client needs and delivering solutions that create real value.

  • Problem-Solving: Proactive in identifying issues and skilled at developing effective, practical solutions.

  • Adaptability & Agility: Thrive in a fast-paced, ever-changing environment and eager to learn and apply new tools and technologies.

  • Collaboration & Teamwork: Work well in cross-functional teams and actively contribute to a supportive, collaborative culture.

Process de recrutement

Tell Us!
Share a personal success you're proud of—just two lines in your email. No need for a cover letter!

Hiring Process

  1. First Call: A casual conversation to get to know each other (within 1 week of application).

  2. Second Call/ Technical Interview: A mix of fit and technical interviews to assess your skills and alignment with our values.

  3. Third Call: A final interview with one of our founders.

  4. Decision: You’ll receive a response within 2 weeks of the final interview.

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 08 septembre 2025
  • Lieu : Paris
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 2 ans
  • Télétravail total possible
  • Salaire : 35000€ / an
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